I had an 8:15am appointment for a diagnostic and oil change, after I was finnaly contacted around noon I was told that the techs where short handed and running behind, I decided to just do oil change and wait on the rest of work as I needed my vehicle and was going to take my warranty company a wile for parts, I told Vicki to please just do oil change and her response was it probably wouldn't be until the next morning because the techs started on another vehicle, I understand that they were short handed and why they started on another vehicle but I did have an appointment for the oil change and in my opinion I think that it should have been done. I was very disappointed with staff I have always taken my vehicle to you all but don't think I will be back
Michael, we sincerely appreciate your feedback. Each employee is a valued member of the Gunn Buick-GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Josh the salesman was professional about everything he didn't rush me. He was very patient with us because we changed our mind multiple times on what suv we wanted. Not like the dealership at vara off of I-35 they are horrible on service and the salesman there just wants to sell you something now.
Repair took a long time- also was called out saying the repair was finally made to only drive away with the car making an unexplained sound- needless to say I wasted to 2 hours with the visit and returned home without my vehicle- very disappointing because I had come the day before explaining we needed the vehicle to attend a family funeral in Wichita Falls
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Gunn Buick-GMC service team would like to thank you for coming in and we hope to see you again in the near future.
Thank you for taking the time to share your feedback. We appreciate the time it took for you to give us this feedback. At Gunn Buick-GMC, we value our customers and we look forward to seeing you on your next visit.
Gunn always takes care of me and my vehicle and i return here for basic service because this is the location i purchased my truck from but the wait is so long waited an hour and 15 minutes on this trip.
Thank you for taking the time to share your feedback, Michael. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again for scheduled maintenance down the road. Thanks!
Julie, we appreciate your kind words. The entire team at Gunn Buick-GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!