The service adviser was very friendly and knowledgeable. I was very disappointed when I got my clean 2016 Sierra back, first thing I noticed was the smell of gas and oil inside the cab, once I got home my wife noticed that the hood and grill were full of oily smudges and also on the drivers side door. I would expect to get my truck back in the same condition it was as when I took it into get serviced!!
Excellent service. Dealership was outstanding from start to finish. Very impressed with the friendliness of manager and my service advisor. I feel dealership will take care of your vehicle like it was one of their own. Thanks!!
The service representative gave a tentative time of job completion - which was completed ahead of the initial time estimate. A job well done - I was most pleased at how quickly my 2015 GMC truck was serviced. I am grateful to have a job completed in a most timely manner.
Vehicle was in for oil change, tire rotation, and an issue with AC. Was told I would need to leave the vehicle. I brought my vehicle in at 7am, received a call at 330pm that it was done. I went in at 545pm, received vehicle, when I went to leave I checked the oil status indicator, as the last time I had it in for an oil change they did not reset the status indicator, when I dropped my vehicle off the oil life status was 16%, when I picked it up it was still showing 16%. Also, when I checked my tire pressure indicator, all four tires were showing low, and had shown low when I dropped it off. Seems there should have been some kind of checklist that the maintenance team used to make sure that checking tire pressure and resetting the oil and tire pressure status indicator was completed. How can I feel confident that the service was actually done? I brought this to the Service Managers attention on both instances and received the obligatory apology, then had to wait an additional 30 minutes for this to be corrected, after they had my vehicle all day. Not at all happy with their maintenance or customer service.