Eric was my Service Advisor, and he set up the appointment over the phone, and also was my on site resource for the work being done on my 2014 GMC Yukon XL Denali. Came in for a 30,000-mile scheduled service, and added a few addition add-ons , as well as, my Texas annual inspection needed for my new tags. Simply put, I received knowledgable, professional, and friendly service ... Eric was top-drawer! He personally took my vehicle in for a final wash, before I drove off ... as a very satisfied customer.
I’m really blessed and thankful I chose Gunn. Everyone is friendly and helpful to all my needs. I’m always been checked on about my purchase and sometimes my overall well being. Thanks Gunn you Guys rock! 😘
Personal we’re polite and respectful as usual. The only complaint I have is after a oil change I noticed oil dripping from the frame. The oil was from old oil spilling on the frame and transmission lines during the oil change. I wish the technical would have cleaned it off. I almost freaked out thinking I had a oil leak.
Got there at 7:45 didn’t leave until 3:00 pm I should have brought my lunch with me , your representative didn’t even offer to take me to lunch or drive me to pick up some lunch I was not aware it was going to take 7 hours for my vehicle to be ready
I don't understand your system. I brought my truck in for it's first service. The service writer was cordial. When I told him that I had a couple of issues I would like for the tech's to look at, I was told that I would have to make a separate appointment to have these issues looked at. Now I have to take time away from work again to have these issues looked at. He stated that he was just service and his tech were not qualified to look at other issues. Not mad about it just don't understand why you couldn't have both items done at the same time. I have an issue with the transmission it feels like it slips once in a while. I understand that there may be a software update for this issue. I also have a strange noise that sounds like a rock hitting the windshield. It is not that, because it happens sitting still in a parking lot. Everyone that I have taken for a ride in my new truck has heard the noise. Love the new truck and the sales experience was the best. Thank you Jim It could be that I don't understand the word service is not tech support?